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If theres a few of them doing that then their either all used in less than ideal conditions, or perhaps a know issue with that model. Assuming its the CPU causing overheating and triggering a shutdown? If so have you tried messing with the advanced power settings and reducing the max CPU %, obviously will effect performance but if they are decent chips and the change is modest it might not be noticeable. if they are in warranty the terms need to be checked and faults logged for each one with Dell, they might get the message if theres enough of the units going back. Other than that is probably the usual of getting a C level to do a bit of foot stamping with the Dell contact if your company is the right size.

Yeah we could try that as they mostly logon to a vdi session from the laptops they certainly are delicate when it comes to overheating

I have seen issues with a number of Dell laptops over the last year or two. In one case, the fan was failing. It would have taken weeks to get it repaired under warranty, so I found the part for about $15 and did it myself. In some case, finding parts now is very hard because of COVID-19 and manufacturing and/or distribution issues. I seriously wonder if I'll ever get a Dell laptop again. Another one has a working fan (XPS 13) but still overheats and shuts down now and then. The most recent computer purchase I made was from HP and so far, have been very happy with it (albeit, this is a desktop tower unit).

Yeah luckily they have to attend within a few working days, I am thinking of getting a few helpdesk guys to do what Dale said and reduce the CPU, perhaps run a stress test and if they overheat call Dell out, not a nice role, it's a shame you can't remotely keep an eye on CPU core temperatures?

ah cool - also found this little Gem will check out your link - http://www.lattepanda.com/topic-f11t3004.html as this is more front end

Nudge them by returning the whole lot!

Yeah you know what I might try that being soft get's you nowhere these days and having read a book about sysadmin and how to deal with vendors, does make me think

We had this issue with Dell 7390 - clearly a hardware fault. Failing component is untraceable - there are no specific SNs or affected batches. So we just turn them on for some time and see if it starts melting. Then replace. Sometimes fails right after laptop build. So if it's still alive after a week of use - it's not affected.

Oh lovely I'll ask my colleagues to check for this next time we come across one which is overheating

Continuing Dell Laptops theme - our Field Services guys reported new cases for a swollen battery. We had them previously but this time it's 5 cases in short period of time. https://www.dell.com/support/kbdoc/en-au/000128491/swollen-battery-information-and-guidance

Seems similar to the bulging capacitor problem in some Dell Optiplex desktops a number of years ago. Always something ... As one friend of mine used to say, building on the old Mattell Toy slogam, "You can tell it's Dell, it's not swell." https://kb.iu.edu/d/atcp

Ah yes, I used to replace those regularly in the old days think it was gx110's or something that used to suffer with that. With that and reflowing the solder on some 3com chips that kept the pc repair place I was working in at the time busy. That must be in the early 2000's now.

just got pictures for one of the affected laptops re swollen battery.