This message was deleted.
# _general
s
This message was deleted.
c
First of all you will need to upgrade the Citrix license server to a supported version for 1912LTSR , Second i would check the SA/CSS eligibility date on your licenses as per https://support.citrix.com/article/CTX111618
s
After license server upgrade, I think you’ll have to generate again your license files (kinda license file update).
c
if CSS is expired, we wont be eligible for support from Citrix isnt it?
d
Yes
c
Thank you
c
check those burn in dates on your existing licenses for 1912 it has to be Dec 18, 2019 as listed from article i posted above. If it isn't as Steven mentioned you will have to regenerate your license file which should give you a new burn in date