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# _generals
Slackbot
10/26/2021, 4:14 PMThis message was deleted.
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Landon Winburn
10/26/2021, 5:03 PMThe URL list in the policy is just for the initial session.aspx call in which the client gets the list of URLs from the personalization servers site list. Once it contacts the server and makes that session.aspx call the URLs in the site are used from that point forward. In other words both policy and personalization need to have the VIP at the top.
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Musklor
10/26/2021, 5:35 PMSo if need failover, (if VIP is down) I need to add servers in the default site?
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Landon Winburn
10/26/2021, 5:37 PMIf the VIP is expected to go offline then yes. I would think you'd have bigger issues if the entire VIP goes offline... 😛
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Musklor
10/26/2021, 5:37 PMYes we have netscaler issue
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Landon Winburn
10/26/2021, 5:38 PMAlso if you have a need for 3 or more personalization servers then 1 server will not handle the load and you MUST have a VIP up and running.
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Musklor
10/26/2021, 5:39 PMSo if I have VIP issue, I have to add VIP + srv1 + srv2 on both configuration? (Policy configuration and site)
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Landon Winburn
10/26/2021, 5:40 PMYep
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Musklor
10/26/2021, 5:40 PMPolicy configuration and user personalisation
Musklor
10/26/2021, 5:40 PMVirtual host is for VIP only?
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Landon Winburn
10/26/2021, 5:41 PMCorrect.
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Musklor
10/26/2021, 5:44 PMBut I tried failover servers in default site and citrix apps take much time to launch
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Landon Winburn
10/26/2021, 5:46 PMYou'd need an EMMon log and check the session.aspx and config.aspx calls.
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Musklor
10/26/2021, 5:52 PMAnd if I add just srv1+srv2 in the default site?
Musklor
10/26/2021, 5:52 PMAnd VIP+srv1+srv2 in the policy ?
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Landon Winburn
10/26/2021, 5:53 PMThen the first call will go to the VIP and all other calls will go to srv1.
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Musklor
10/26/2021, 5:56 PMSo the documentation is not clear
Musklor
10/26/2021, 5:57 PMBecause they said : you can configure in the combined console or personalisation console
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Landon Winburn
10/26/2021, 5:57 PMI haven't looked at the documentation in probably 5-6 years, lol
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Musklor
10/26/2021, 5:59 PMWith persinfo tool I can see the default site configuration
Musklor
10/26/2021, 6:41 PMThe first time a user logs on to a managed endpoint, the Environment Manager agent contacts the first Personalization Server to request the actual list of servers the endpoint should use (based on the sites configured in the database). The client then contacts the correct server to pull down the User Personalization configuration, containing the list of the applications which should be personalized for the user.
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Dennis van Dam
10/27/2021, 2:45 PMthat's an exam question actually 😉
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Landon Winburn
10/27/2021, 2:47 PMA bit misleading as its missing the first step of where to get the first URL to make the connection to the personalization server via the session.aspx call (AKA the policy or GPO). Without one of those you get nothing.
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Dennis van Dam
10/27/2021, 2:50 PM@Musklor if you need help with it, I'm back from customer meetings in EMEA next Monday, I can explain / help out. (and tell that you should migrate from UWM to IWC 😉 ). No need for IIS, VIPS or anything, much easier, just AC is more powerful
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Musklor
10/27/2021, 8:29 PMMy customer doesn't want to migrate
Musklor
10/27/2021, 8:29 PM😄
Musklor
10/27/2021, 8:30 PMToday I set VIP + SRV1 + SRV2 in policy configuration and VIP + SRV1 + SRV2 in user personalisation (default site)
Musklor
10/27/2021, 8:31 PMIvanti support said it's the best approach
Musklor
10/27/2021, 8:36 PM@Landon Winburn thanks for your help
Musklor
10/27/2021, 8:43 PM@Dennis van Dam if I change my job, I'll use IWC
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