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# _generals
Slackbot
12/02/2021, 7:50 PMThis message was deleted.
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Ryan Gallier
12/02/2021, 7:51 PMDid you just RDP to that same Citrix Server and reproduce the issue? If so, MS will help you. If not, then it really would be a "Citrix issue"
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Justin Davis
12/02/2021, 8:06 PMThe issue happens if I RDP to the server as well..
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Selimir
12/02/2021, 8:44 PMWhich version of Office 365 is installed? We are rolling out now Microsoft Information Protection and it is working fine with Version 2108 of Office 365
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Justin Davis
12/02/2021, 8:45 PMIt's 2008 but I've tried going all the way up to 2110 and it still happens..
Justin Davis
12/02/2021, 8:53 PMAre you aware of any specific templates that need to be installed for this to function correctly? I'm on local vm it just functions without anything additional so it's weird we're having trouble on some clients and not others
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Dirk Haex
12/07/2021, 3:03 PMWhat are the specs of the local VM and for the Citrix server?
AIP is only supported on Server 2012R2+ and W8, 8.1, 10 and 11
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