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# _generals
Slackbot
01/25/2022, 8:21 AMThis message was deleted.
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Isaac L
01/25/2022, 6:40 PMHaving the same issue. Did it start after rolling out windows patches? It seemed to for us.
Isaac L
01/25/2022, 6:41 PMWe are on 1912 cu4
Isaac L
01/25/2022, 6:49 PMAlso on Apex One
Isaac L
01/25/2022, 11:51 PMSupport said to try adding HKLM\system\currentcontrolset\services\CtxUvi = reg_dword "UviEnabled" and set to 1
Isaac L
01/25/2022, 11:52 PMAnd to reinstall VDA software on master image if that doesn't work.
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Roland Sallaberger
01/26/2022, 6:46 AMHi, we are having this issue since april 2021, so i don't think it's related to windows updates. Our trendmicro support said, that maybe it's related to adobe reader update during user login (per task scheduler). We are gonna have a look at it. Have you solved it so far?
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Isaac L
01/26/2022, 3:11 PMNo, this started on Monday Jan 24th for us. I will look at Adobe today. Thank you for the update
Isaac L
01/26/2022, 5:38 PMNot solved but trend sent me a patch for apex one this morning. I'll let you know if it fixes it
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Roland Sallaberger
01/27/2022, 6:56 AMcool, can you tell me your case id, maybe i will get the same patch as well?
Roland Sallaberger
01/27/2022, 11:58 AMwe got an answer from trendmicro. seems that they are aware of it and trying to investigate. something about tmlocfg.ptn pattern file
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kolbicz
01/27/2022, 4:11 PMseeing the same issue since january 12 - also using trendmicro but just the officescan/worryfree. the registry key UVIEnabled did not help. customer uninstalled trendmicro yesterday... waiting for feedback
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Isaac L
01/27/2022, 4:46 PMYes the Trend patch consisted of replacing the .ptn files with the one they sent us.
So far so good, help desk phones are silent for the 1st time in 3 days.
Isaac L
01/27/2022, 4:57 PM@Roland Sallaberger 05273810
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Philipp Mair
02/21/2022, 1:48 PMHi @Isaac L, we're seeing the same issue since we updated our PVS image. Did the patch for ApexOne resolve the issue for you?
And if so, did Trend Micro mention anything about the fix going public?
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Isaac L
04/04/2022, 10:07 PM@Philipp Mair I apologize for the very late reply. Yes the patch fixed our issue. They did not mention anything about going public with it.
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Philipp Mair
04/05/2022, 6:25 AMHi @Isaac L, no worries. We excluded
%SystemRoot%\System32\drivers\CtxUvi.sys8 Views