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# _generals
Slackbot
04/25/2022, 7:30 PMThis message was deleted.
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Nick Panaccio
04/25/2022, 7:33 PMWorth noting that Snip & Sketch does not exist in the image, as I rip out all UWP apps.
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Balint Oberrauch
04/25/2022, 7:38 PMI use Greenshot or Snagit at my customers
Balint Oberrauch
04/25/2022, 7:40 PMmaybe a solution for that special user?
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Ray Davis
04/25/2022, 7:53 PMI have it, but I believe it's a UWP app.
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Spencer Sun
04/25/2022, 7:54 PMIs your user sure that Snipping Tool was running in the Pub DT and not locally?
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Nick Panaccio
04/25/2022, 8:27 PMHe swears it was in Citrix, but I have never had the Snip & Sketch tool installed in the image, and the way he described it sounded more like that as opposed to the Snipping Tool.
Nick Panaccio
04/25/2022, 8:29 PMGreenshot wouldn't pass, as we’re basically told no open source stuff from InfoSec. They're also not going to pay for Snag-It. The Snipping Tool works in the image, there's just no keyboard shortcut which is his complaint. Though, a minor one, quoting him.
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Spencer Sun
04/25/2022, 8:35 PMI frequently using snipping tool on my local device to take screenshots in my remote sessions
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Nick Panaccio
04/25/2022, 8:42 PMAnd that works fine for me, so I have no idea what the issue is for him.
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Spencer Sun
04/25/2022, 8:45 PMyeah, and if the clipboard is pass-through, he should be able to use it in the CVDA session
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James Kindon
04/25/2022, 9:07 PMMight have been OneNote? It has a nice screen snipping tool built in - just a thought
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Nick Panaccio
04/25/2022, 9:23 PMActually, yes, he specifically called out OneNote.
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James Kindon
04/26/2022, 6:54 AMthat would be this guy
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Nick Panaccio
04/26/2022, 10:38 AMHmm, I don't see OneNote in the taskbar, either. Perhaps that's part of the issue.
Nick Panaccio
04/26/2022, 10:46 AMWell, this is interesting:
Nick Panaccio
04/26/2022, 10:48 AMThis is OneNote 365 (2108, SAC)
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James Kindon
04/26/2022, 10:48 AMMight have to go reset those combos
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Nick Panaccio
04/26/2022, 10:52 AMI've been trying to figure out how to do that, but have come up short. Found a site that shows how to set a new keyboard combo, but that setting didn't work, either.
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James Kindon
04/26/2022, 11:06 AMhttps://www.winhelponline.com/blog/onenote-screen-clipping-shortcut-key-change/ this one? I've been using greenshot for years now so haven't been keeping up
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Nick Panaccio
04/26/2022, 11:11 AMYep, that's the one. Changing it to any other hotkey doesn't work. Weird.
Nick Panaccio
04/26/2022, 11:11 AMGonna try one more thing.
Nick Panaccio
04/26/2022, 11:12 AMI would love to just move to something like Greenshot, but InfoSec has a hard on for denying anything open source.
Nick Panaccio
04/26/2022, 11:12 AMThey see those words, instant denial. Crazy.
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Nick Panaccio
04/26/2022, 11:15 AMWell, I found one workaround. Disabling the native Win+S hotkey then allows OneNote's clipping tool to work.
Nick Panaccio
04/26/2022, 11:15 AMSo if he doesn't use Win+S for Search, this will probably work fine for him.
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