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# _generals
Slackbot
08/26/2022, 5:22 PMThis message was deleted.
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Deyda
08/26/2022, 5:27 PMA personal account is important for training.citrix.com. Because if you change your employer you cannot transfer your old courses to the new employer. The old courses get all updates of the courses until they changed the course number.
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Nick Panaccio
08/26/2022, 5:28 PMGood point. That was on my list of things to ask Citrix.
Nick Panaccio
08/26/2022, 5:29 PMThe Citrix account creation page requires a company name, which is why I ask. I guess I could just use my name for that field.
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Deyda
08/26/2022, 5:30 PMYep. Or enter the good old Microsoft training company. But I can't get on it right now
Deyda
08/26/2022, 5:30 PMAhhh contoso 😅
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Nick Panaccio
08/26/2022, 5:30 PMlol
Nick Panaccio
08/26/2022, 5:30 PMI'm too proud to use that shit
😉 1
Nick Panaccio
08/26/2022, 5:30 PMAppLayering4Life
Nick Panaccio
08/26/2022, 5:31 PMGonna see if that gets me special privileges
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Deyda
08/26/2022, 5:31 PM😅🤘🏽👍
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Nick Panaccio
08/26/2022, 6:06 PMI suppose I have to call normal Citrix Support to have all of this stuff merged?
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Deyda
08/26/2022, 6:06 PMNope. Intro it once and they don’t get it done 🤮
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Nick Panaccio
08/26/2022, 6:06 PMHow do you actually transfer the records then?
Nick Panaccio
08/26/2022, 6:07 PMNot that the training site is terribly important to me, but I'd like my personal account to reflect my training accurately.
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Deyda
08/26/2022, 6:07 PMI lost my old courses and then I make an account with a personal email address.
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Nick Panaccio
08/26/2022, 6:09 PMWell, we'll see where I get with them./
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Jarian Gibson
08/26/2022, 7:24 PMYes my discussions one is tied to personal account
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Nick Panaccio
08/27/2022, 12:02 PMIs it normal to not be able to open a support ticket on a personal account?
Nick Panaccio
08/27/2022, 12:03 PMNevermind, that portal is likely for support agreements only. So I guess I have to call their normal 800 number for customer service.
Nick Panaccio
08/31/2022, 12:12 PMCitrix is telling me that they cannot merge accounts, yet I've seen other posts online where they have done it. I guess I'll keep escalating, but that's annoying.
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