Hey, I’m going through some settings to try and fix the dreaded “cannot complete your request” prompt window and was wondering why a store might be setup for authentication on receiver for web with ONLY “pass through from Citrix gateway”? Troubleshooting doc from Citrix says it needs both “username and password” and “gateway pass through” enabled. This is a really old store so I’m wondering if it used to be the suggested setting many many years ago or what other reason you may set it to exclusively use citrix gateway pass through for authentication on web

Do you have it set to fully delegate to gateway, and the callback added?

Yes auth is on the gateway and the callback is added. Now you have me thinking it's probably setup this way for smart access?

If users are always authenticate at the gateway, then there is no need to enable "username and password" authentication. What troubleshooting doc have you found that says otherwise?

This one, which is for directly connecting to the storefront server. So this makes sense. Thanks https://support.citrix.com/external/article/CTX207162/common-resolutions-to-cannot-complete-yo.html

Yes that article does not apply when connecting via a gateway.