So I am still seeing clipboard issues on session running for long times, or on reconnects. Seems to be happening on multiple OSes and multiple versions of Citrix Workspace App. I was thinking it was just my machine, but just had a client on a completely different environment with completely different installs saying the same thing. Did MS push some Windows Updates to Windows 11 that might be breaking the clipboard? Not seeing anything in my CDF traces or in the CWA logs. I see other people are reporting this more lately. Is there a current running thread with Citrix?

VDA 2507?

Seeing it with 2402 LTSR vda as well.

ah, I don't know then, sorry 😞

We are running our VDA on Windows 2025 and also see the clipboard issue, colleagues are running cwa 2508.10, I rolled back to 2503.10 but it's the same. A case has been opened at Citrix on my side for weeks, it was escalated today.

DM me the company name and the case number, my ATS might try to help with the escalation

@Jeff Riechers you can also DM me your case number and I can check on it from my end.

Haven't opened a case yet, still data gathering.

We just tried the hotfix but it is worst than before. Our issue was the clipboard not working at a random moment in the citrix session, after a log off it would work again. But it was just from vda towards local and not the opposite (local towards vda still working). Now with the hotfix it's not working directly and both ways. 🙂

ah shit. Got report from my user that it's still there as well (like after a week of using the private hotfix) 😞

We have solved most of our copy paste issues (might still be some problems but its working fine for most users now). I downgraded the VDA to 2503 and that solved it for us. So if you are stil having issues and the hotfix is not working, try downgrading...

So you didn't really solve it, you used a workaround to not face it 😄

Yeah 😉 I gave up on geting it fixed from Citrix side, they know about the problem but has been unable to fixit for months. I cant keep my users on a bad version any longer.

We received a second hotfix, still the same, no copy paste at all. I'm reverting to vda 2503 and will test on monday.

anyone have any luck on finding a solution on this? we are seeing the issue but we are not on 2507 but still on 2402.

so we have reverted to vda 2503 and have no copy paste issue anymore, unfortunately we still have a lot of freezes during the sessions

@Mathias Hoppe what windows server versions are you running and what on the local pc?? We have the 2507 LTSR on windows server 2025 - and clients are windows 11 - clipboard channel breaks when users switch from LAN to WIFI - and we can only reestablish the copy/paste function if the users reboot their windows 11 client

I have more customers complaining about intermittent clipboard issues. Is there any CTX article or known issues list, where we can track progress, that we could share with the customers? VDA 2507.1100

You can rollback to VDA 2503 and the copy paste issue is gone

Is VDA 2503 LAS compatible?

I'm not sure VDA is needed for LAS, License server and Delivery Controllers are impacted for sure.

Controllers and PVS servers only. VDA and target device don't care.

What's final solution for Copy/Paste issue?

Customers are unhappy, we get quite some tickets. I tell them Citrix is to blame and that there is no solution, besides starting a fresh session. Situation is shit.

We were told the issue is fixed in 2511..

I still have issues with 2511. But mostly just to my non-windows machines. Having an updated CWA does wonders.

Are we, as the EUC community, sure, this is a VDA bug, and not a CWA bug?

We also have the Clipboard issues in combination with VDA 2511. Seems as a rollback to 2503 is the only solution for the moment.

This bug should be a top priority for Citrix, as users are extremely frustrated and ultimately perceive CVAD/Citrix as a very weak and unreliable product. I’m not sure if the vendor is fully aware of the impact. I’ve been fighting with Citrix Support (yes: India) for the past two days to get the private hotfix CVADHELP-30717 without success (disappointing expedience). They insist on collecting a CDF trace, but the issue doesn’t occur immediately after login - it shows up later, which makes it very difficult to capture.

Give a try to AOT then

I created a new case today regarding this. Was only told: We have an internal known issue I cannot share details about. We do not have any timeline for a fix. Great! We have 2507 LTSR CU1 VDA... Rollback to a current release version, sounds really good when LTSR should be the stable part here...

@Emil Malm Please keep us posted! 🙂

I recieved a private hotfix for this, literally replacing an .dll file.

This is what Citrix private Hotfixes have been like forever ;-) You sound surprised, but this is totally normal.

Sure, but they do not mention this issue in "known issues" in 2507 LTSR CU1. And Support did not give me this before I mentioned there is a hotfix available for this issue. What is the point of support if u need to tell them such exist.

We also received the hotfix, it didn't work, they sent 3 different times a dll to replace, it didn't help. I closed the case as I'm fed up providing traces where they can't find anything in it.

May I ask you all - when does it happen for your users?? Peridocially or regularly? - We have the issue when users switch between WiFi/LAN - If the stay on only one of them we dont see the issue

(no native speaker) What's the difference between periodically and regularly?^^ Seriously: I have that all the time myself and I work with a Win11 Workstation connected via LAN, and one of our MGMT apps is a pub app. Clipboard stops working every other day and you can "reset" it by completely logging the pub app off and restarting it.