Hello everyone, I'm experiencing an issue with a "VIP" (Big-IP F5) for load balancing the WEM infrastructure service (WEM 2503), and I wanted to know if any of you have encountered this behavior with an F5 VIP. > • When I configure the Citrix WEM agents directly to this VIP, arrow right the agents do not appear in the WEM administration console. > • However, if I configure the WEM agents to point to one of the two WEM brokers (FQDN), the agents correctly ✅ show up in the WEM administration console. > • All port are open (as the second test shows) I've opened a case with Citrix support, but the network traces and logs only show "*Timeout*" errors. Unfortunately, our network teams are quite busy, and I'm having difficulty obtaining more precise network logs or traces directly from the BigIP F5 VIP. The F5 VIP configuration for WEM brokers is fairly standard and seems to comply with Citrix WEM documentation specifications; I don't understand where the problem might be coming from. Are any of you using BigIP F5 devices for load balancing WEM brokers service ? Thank you in advance for your help.

What all ports do you have open? Is the F5 masking the client ip address at all?

I mean the port 8286 from Agent to Infrastructure Service. (and also those on the Citrix WEM Documentation) When i "Test-Netconnection..." the port 8286 : • From agent to "VIP url" => it is open • From agent to Broker servers (FQDN) => it is open I'm not sure to understand the masking of client IP ; i will have to ask our Network Teams. Everyone here is using "*Netscaler*" for the load balancing of the WEM infrastructure Service ?