Has anyone else had the issue that the deployed Agent (On-Prem ESX, Version 14.1-50.33) in NetScaler Console cannot be set as LSA? It won't do it automatically and when I try to manually set the Agent as LSA I get an error. Without an LSA I also can't apply any licenses.

to my understanding, the agent doesn't need to hold the LSA role to be able to hand out licenses

Citrix Docs says otherwise and I wasn't able to hand out licenses without an LSA in other environments. NetScaler agent behavior for Flexed or Pooled licensing

Are you running the cloud service or on prem? Agent is on-prem ofc

Cloud Service with on-prem Agent

do you have more than one agent?

No, just one

oh ok, have you tried removing that agent and adding it back?

Yes, but didn't help

I would open a support case anyways, as there might be nothing you can do about it

I had the same problem. After a few days, the agent was suddenly marked with LSA

I’ve had so many issues with Console that I’ve lost count

After 3.5 days the agent registered itself as the LSA. Strange product...