Anyone ever seen an issue where WEM Agents don't d...
# citrix-wemj
Jeff Riechers
05/07/2025, 3:04 PMAnyone ever seen an issue where WEM Agents don't detect new Configuration Sets? Working on migrating some machines to new configuration sets and some pick up the new set no problem. Others require a full uninstall and reinstall of the WEM agent to get it to detect the new set. We are using OU assignments.
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Nick Panaccio
05/07/2025, 3:13 PMIf this is on-prem, I had found long ago that I needed to bounce the Broker service on all of the WEM infrastructure servers in order for everything to pick up the new config sets/OUs properly. This was years ago, though, so it may no longer be applicable.
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Sharp Guo
05/09/2025, 2:44 AMIt takes some time for the agent to update the configuration. Maybe one hour or longer.
Sharp Guo
05/09/2025, 2:45 AMif you want it to take effect quickly, you can try to delete the old configuration set. Not sure whether it works for you. thanks!
h
Hal Lange
05/09/2025, 4:36 AMIf changing assignments for the OU, it helps to bounce the WEM server service and then rebuild the cache on the clients. This is the sure way to pick it up immediately