- 5+ years of experience providing technical support to internal customers - Track record, with examples, of administering and supporting a mixed compute environment of Windows, MacOS, and mobile. - Experience using SCCM, Intune, Jamf and fleet management tools at scale - Ability to perform deep dive troubleshooting for software, OS, networking, and hardware. - Ability to design, create, and test custom management policies across device types - Demonstrated track record of using powershell or similar scripting languages to build enterprise end user facing OS customizations - Experience and track record of managing problems at scale to reduce support interaction rates - Experience facilitating escalations from junior support technicians while also teaching and mentoring