I have had a case open with Citrix since the end of September about this, does anyone have the ability to "independently create new cloud tenants and manage licenses within MyCitrix, provided they meet the minimum required license quantities."? I do not have a "Create Account" I was hoping to create a dev type tenant. https://docs.citrix.com/en-us/citrix-cloud/overview/signing-up-for-citrix-cloud/account-management.html#create-a-citrix-cloud-account

Do you have the prerequisite which if I am correct is 10,000 DaaS licenses.

That is about one too many zeros.. This has been escalated to engineering and browser traces have been taken....

Please let us know but I am pretty sure about the 10.000 requirements

Thanks for the info. I have asked the escalation engineer to inquire about the licensing requirement.

We are on platform and had same issue. Created a dev tenant but it didn’t prompt to assign an administrator so it didn’t kick off spinning the instance in the backend. Left that tenant as is and created a new one which prompted to assign an administrator then all the backend services started creating immediately.

How many licenses do you have @Srinivasan Shanmugam ?

10000 - Platform licenses. Spun up tenant with just 5.

Ok so yes you have the 10,000 licenses which is the minimum required

I finally heard back from support after I told them what questions to ask. If you don't have 10k licenses there is an exemption process. But now I am having problems with that.