Does anyone know the new location of where to repo...
# citrix-cloud
j
Does anyone know the new location of where to report Security Analytics -> GeoLocation mismatches? TransUnion (Acquired Neustar in 2021) finally moved the Neustar web links to a general TransUnion repoint and I can't seem to find where to report geolocation mismatches on TU's website https://docs.citrix.com/en-us/security-analytics/faqs.html#what-geolocation-service-does-citrix-analyt[…]on-how-to-report-a-wrong-location-for-an-ip
Citrix Analytics uses Neustar file-based geolocation services to provide geolocation data for incoming accesses. It has a public facing IP correction page which can be used to self-submit a correction request. Once a correction request is submitted, the request is reviewed by Neustar for accuracy and processed.
The GeoIP provider helps to show as accurate information as possible. Unfortunately, there might be cases where the GeoIP data is inaccurate due to the innate nature of GeoIP.
I think I found it here https://www.transunion.com/client-support/business-support-services?atvy=%7B%22261809%22%3A%22Experience+A%22%7D
For all Solutions powered by Neustar (TruValidate, TruContact and TruAudience) support requests _(Urgent/Outage or Non-Urgent Request)_*:*
ipintel@transunion.com