Got an issue where the ELM is stuck deleting a lay...
# citrix-app-layering
t
Got an issue where the ELM is stuck deleting a layer but it will not finish. I've tried rebooting the ELM and it's still stuck. I'm nervous as if this OS layer breaks all my apps will be useless if i need to rebuild. How can i clear this pending deletion? We also are trying to do the migration upgrade but that fails and I'm wondering if its related.
d
Hi Terry can you grab logs?
We can get them over to engineering to look at if needed
r
Terry is there an active task for the delete
and what Dan said
t
No active tasks. @Daniel Lazar should I create a support ticket then?
d
if you can, sure. is this AL 2409?
t
ELM Version 24.3.9.1045
d
ok, it would be good to have support review the logs first, but if that takes longer than you are comfortable with, you can let us know and we can move things along. I will be on vacation next week, but checking Slack here and there.
t
ya I'll open a ticket monday, with app layering its always call back only so I don't want to start on a friday. I can post my SR to you.
👍 1
Worked with support and followed this https://support.citrix.com/s/article/CTX291403-app-layering-stuck-tasks-or-new-tasks-hang-at-pending-or-stalled?language=en_US which worked. One note is the item 4e is missing a semi colon on the command