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does anyone else have problems connecting to citri...
# citrix-cloud
c
does anyone else have problems connecting to citrix cloud Machine Catalogs? EU Region
👍 2
l
Hello yess..
Our customer are unable to connect...
We use NS and SF to connect and session start to launch then failed... What do you have for prolems ?
c
In Director Error - No Machine available
Multiple Tenants
l
Daas MT CSP tenant for us too
On our Storefront we found log : no available workstation but vda is ready and no connexion on it... very strange..
c
Same issue
l
you use storefront too ?
I opened a case but I could not open it in very critical because on phone no one available..
in Monitor, we only have failed connexion, no information off machine failures... that's strange..
j
looks like the sql database is broken...you get an issue when you looking under zones
👍 1
l
we see no issue in our zone
j
image.png
c
Jep same her in my Zone
l
Do you have details here ?
Normaly, when DB fails, customer could connecte because LHC should be activated on Cloud connectors.. ?
Here customer could connect but very very slowly... so we have a lot of connexion failure in monitor..
m
if log-on works pretty slow it looks like LHC works...
l
Maybe but we have no information on LHC page in Monitor... 😞
m
we see the same, not all customers affected, tho.
c
We get this from Support: Severity updated to 2, Reason for Severity Change: Cloud outage - our backend team is aware of this and they are currently working on the fix
m
According to my colleagues those data sources are broken: Data Source=prodcp4eu-sql-server-0.database.windows.net Data Source=prodcp6eu-sql-server-0.database.windows.net
c
It seems issue is fixed
👍 4
l
Not here...
j
Has anyone seen this ? We recently had our license reinstated this morning after it dropped off. Not sure if its related to the license or the outage?
Users are in the relevant groups, but they show no resources to launch.
l
We always have customer in error.. 😞
image.png
d
USA down at least for me now
l
For us in France it's not resolved ... sometimes customers are able to connect and sometimes not on same Ctx Gateway in our environment..
d
im in now
l
We already have randomly issues with connexion to Citrix Daas though Netscaler and Storefront. Connexions are not working and sometimes we have : unable to connect to "Desktop". Try again. Error Code : 2064.10060 All our customer are connecting to the same url on our Ctw Gateway on our Netscaler and it's working for some user and not for other 😞
Other people are affected ? It seems not be resolved by us because randomnly users are unable to Connect.
We found why... a colleague integrated a new customer on daas csp tenant and checked on our tenant the enable dns resolution checkbox. But we connect through NS + Storefront, not with workspace and the colleague customer connects with workspace with rendez-vous protocol. We disabled it for now to resolve our issues.
Whats strange is the issue with this parameter enabled.. 🤷‍♂️
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