any daas customers getting a ton of false positive...
# citrix-cloudm
Matt Nation
10/30/2024, 2:59 PMany daas customers getting a ton of false positive alerts for connection failures? we opened a ticket and citrix acts like it's a known issue but haven't provided much
j
Jeff Riechers
10/30/2024, 3:16 PMI am tracking these down on-premises as well. Usually on reconnects, it's acting like the system is connecting to a machine to start a session, finds an existing session, and then abandons the first connection process.
b
Benjamin Crill
10/30/2024, 3:53 PMI have seen that with a customer. They get ~100 a day for 6000 users
j
Jeff Riechers
10/30/2024, 3:55 PMLuckily going to 2402 reduced some of those connection failures, and replaced them with Machine Failures - Refused for Imprivata sessions reconnecting to a session that is in the process of logging off a session due to a timeout.
m
Matt Nation
10/30/2024, 4:01 PMwe had the opposite problem, moving to the LTSR +CU is when ours started increasing. feel free to reference Case#83012487 if needed
p
Paul Brown
10/30/2024, 11:10 PMOnly for the last 3 years…. At this point I mostly ignore failures until they get in the triple digit per hour range.
m
Matt Nation
10/31/2024, 12:32 AMIf you have analytics, are you seeing it also cause blackhole machine alerts?
s
Steven Lemonier
11/01/2024, 8:05 AM@Jeff Riechers Do you see duplicate sessions in the case you describe on your first anwser?