Is it possible to use <https://customer.cloud.com>...
# citrix-cloudb
Balint Oberrauch
10/22/2024, 2:10 PMIs it possible to use https://customer.cloud.com AND the traditional gateway? I see on both URLs the desktop, however I can download an ICA file only when using the traditional gateway.
Balint Oberrauch
10/22/2024, 2:12 PMI'm getting this in the log:
2024/10/22 13:48:31:00171 DISPLAYMANAGER DisplayScreensManager queryWindowPlacementAPIPermissionStatus VERBOSE CWA POST LAUNCH DISPLAY : Status : prompt2024/10/22 13:48:31:00265 ICALOADER IcaFileLoader window['addEventListener'] VERBOSE CWA POST LAUNCH : Received WORKSPACE_ICA_DOWNLOAD_ERROR: UnavailableDesktop2024/10/22 13:48:31:00266 CONSOLE log writeLogWithTimeStamp VERBOSE SESSION:|:LAUNCH_UI_LOADER:|:Launch status error message: icaError2024/10/22 13:48:31:00267 LAUNCHUILOADER LaunchUiLoader setStatusMsg INFORMATION CWA POST LAUNCH : Launch status message: Failed to retrieve ICA2024/10/22 13:48:31:00268 LAUNCHUILOADER LaunchUiLoader LAUNCH_UI_LOADER['setErrorMessage'] FATAL CWA POST LAUNCH : Session launch failed due to icaErrorBalint Oberrauch
10/22/2024, 2:16 PMI'm getting the above only while connecting via HTML5 client. When using the Workspace App, the following error appears. No eventlog errors on the cloud connector, but it seems like the ICA file is getting downloaded.
Balint Oberrauch
10/23/2024, 3:03 AMfyi: It seems like it's only either or. Either you can use the gateway service or the traditiona gateway.
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