Is it possible to use <https://customer.cloud.com>...
# citrix-cloud
b
Is it possible to use https://customer.cloud.com AND the traditional gateway? I see on both URLs the desktop, however I can download an ICA file only when using the traditional gateway.
I'm getting this in the log:
2024/10/22 13:48:31:00171	DISPLAYMANAGER	DisplayScreensManager	queryWindowPlacementAPIPermissionStatus	VERBOSE	CWA POST LAUNCH DISPLAY : Status : prompt
2024/10/22 13:48:31:00265	ICALOADER	IcaFileLoader	window['addEventListener']	VERBOSE	CWA POST LAUNCH : Received WORKSPACE_ICA_DOWNLOAD_ERROR: UnavailableDesktop
2024/10/22 13:48:31:00266	CONSOLE 	log 	writeLogWithTimeStamp 	VERBOSE 	SESSION:|:LAUNCH_UI_LOADER:|:Launch status error message: icaError
2024/10/22 13:48:31:00267	LAUNCHUILOADER	LaunchUiLoader	setStatusMsg	INFORMATION	CWA POST LAUNCH : Launch status message: Failed to retrieve ICA
2024/10/22 13:48:31:00268	LAUNCHUILOADER	LaunchUiLoader	LAUNCH_UI_LOADER['setErrorMessage']	FATAL	CWA POST LAUNCH : Session launch failed due to icaError
I'm getting the above only while connecting via HTML5 client. When using the Workspace App, the following error appears. No eventlog errors on the cloud connector, but it seems like the ICA file is getting downloaded.
fyi: It seems like it's only either or. Either you can use the gateway service or the traditiona gateway.
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