Anyone else with NetScaler Console Service and ins...
# citrix-netscalere
Eirik Vesterhus / Intility AS
07/30/2024, 8:53 AMAnyone else with NetScaler Console Service and instances stuck in grace? Seeing this in mps_cloudagent.log on agents:
30 Jul 24 085116.707 +0000 [Debug] [Main] Incoming request in CloudAgentProcessor for type "mps_licensing_role"
30 Jul 24 085148.437 +0000 [Debug] [Main] Agent thread 0: #AWS starting websocket with:railay.agent.adm.cloud.com
30 Jul 24 085149.219 +0000 [Error] [Main] Agent thread 0: Error in creating WebSocket connectionWebSocket Exception: Cannot upgrade to WebSocket connection: Service Unavailable
cat /var/mps/log/mps_cloudagent.log
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Kari Ruissalo (WyW)
07/30/2024, 10:09 AMjust got a query from a customer seeing the same
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Eirik Vesterhus / Intility AS
07/30/2024, 10:40 AMLooks like it is starting to resolve itself. Coincidentally they just pushed an update to the agents.
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Kari Ruissalo (WyW)
07/30/2024, 10:47 AMseems so, I'll check with the customer also
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Eirik Vesterhus / Intility AS
07/30/2024, 11:16 AMA few instances still stuck in grace despite being connected to license server. Giving it a few hours before I start rebooting stuff.
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Kari Ruissalo (WyW)
07/30/2024, 11:18 AMI bet we'll see these errors more now that the licensing models update, but time will tell
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Eirik Vesterhus / Intility AS
07/30/2024, 1:06 PMRemaining instances came through a few hours later. No reboot needed 🤷
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Kari Ruissalo (WyW)
07/30/2024, 2:16 PMThat's how it should work, only thing is that does the licensing "survive" if the appliance gets rebooted for some reason?
Kari Ruissalo (WyW)
07/30/2024, 2:17 PMor does it need to be able to get the license after reboot... if it does, it'll be a bit scary, and how does it behave if we lose the agent... I think we need to consider adding agents to each customer site (we only have one now) when we shift to the new licensing model