Hello, we have white icons on applications shortcuts on Desktop and in startmenu when deployed with Wem Service and we don’t know why. Applications are working but the real icons are missing. Tested with Wem agent 2403 and 2406. But when we open the wem menu of applications in desktop, we can see the icons. Could this be an issue when using Initial UI cleanup ? We tried without this option and its the same. Someone else had this problem ? Thank you.

Are you using Onedrive KFM?

No

pretty sure that's an icon cache issue. These are stored in the users app data folder in their profile - there is path (which i can't recall specifically" which hosts those icon files

Thanks for your answers. We have this problem on new productions also with new profiles. We will show that.

can you post a screenshot of what you are seeing, I might be misunderstanding the scenario a little?

image.png

ah ok i have it back to front - those caches i mentioned serve the icons in the tray you are looking at

I ask one of my colleague to take a screen and will post it here

Couple of questions: 1. Do you have

Initial desktop UI cleanup enabled

at all? If so, it will delete any icons that were put there (start menu too) by something else - can cause orphan issues 2. Do you have

Enable automatic restore

enabled on the applications themselves? 3. if you right click on the desktop icon, go and have a look at the shortcut target -

is it accurate.

If you select

"Open file location"

does it find the icon? 4. Is there anything else playing with icon assignment in the environment? 5. Is the desktop redirected?

1. Yes 2. Yes 3. We will look 4. No 5. Yes

Seems like you're redirecting Appdata to a network share?

Yes

that path for the shortcut - is that pointing into the shortcut cache in the app data (appdata redirection is the devil, but it won't be your issue here - that should be killed off though)

1. Open Group Policy Editor 2. Navigate to, Computer Configuration > Administrative Templates > Windows Components > File Explorer 3. Enable Allow the use of remote paths in file shortcut icons

In cache directory we see the icons :

have you seen this? https://docs.citrix.com/en-us/workspace-environment-management/service/reference/wem-tool-hub.html#icons

yess, we tried with this tool too. Icon is importing in WEM Web console but after that, on desktop, icon is blanck. I have to look next week because I think I maybe have a misconfiguration in Profile Management config in Wem config set because we haven't this problem on imported config set, only on new config set created in Citrix Cloud.

@lstod good that it worked out. Another reason why you shouldn't redirect appdata: