Anyone elses <companyname>.<cloud.com> pages loadi...
# citrix-cloud
p
Anyone elses companyname.cloud.com pages loading to a white screen? or just mine?
j
Upon actually logging in, it's loading to a white page..
p
Our smartbees monitors are kicking off about it every few minutes.
n
Yes
I’m on the phone with support now with a crit case
Do you all have a backup method when issues like this occur? Like keep an on-premise Netscaler?
t
yep, its on status.cloud.com now
j
same here…
t
The wording is weird though, it says it "through a browser" but its seems to be affecting some workspace app installations too. My mac for instance will load through the workspace app but if I open a browser on the same machine I get the white page. There may be some caching going on and perhaps thats why the app is working.
👍 1
p
yes. I've linux thin client users having the same issue.
c
Does service continuity mitigate this, if set up previously?
3
d
same issue here
t
s
do you all log incidents with them when these happen or just sit and wait
t
If its already posted on their status page, I don't usually log anything with them. If its not on their status page, I will log an incident. @Shane Swacus. Thats my decision tree.
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n
Same, I called in for this case when it first happened and they updated it while I was on the call with them.
t
@Corey Tracey I'm not 100% sure. This may be why I'm still able to access resources on my mac but not on my igel thin clients or a browser. It seems to be a dns issue from what I can tell so in theory, service continuity should mitigate this but I'm not able tell definitively yet.
n
Not all my instances are affected
I have Asia instance that loads fine still
d
device continuity works for our workstation but one user we reinstalled the app without knowing theres an outtage so now hes stuck.
Got some connection back fyi
t
us too, speems to be sporadic
j
We are starting to get users back in now. for us if you were connected before the issue happened at 9:40ish you worked fine and could even to launch additional apps in the workspace app.
s
eu/apac are green now.
n
US still down, fun times
t
We are seeing some recovery in central US in hte last 10 min
n
Our tenant is finally back
d
Is it down for anyone right now?