Here’s an additional update. While having a meeting with the team today, I was reviewing the issue, covering what I’d tried to date, and asked if anyone had changed anything. Immediately after this call wrapped, I looked down at the console and it all agents were checking in again, from both images. If it was anything I’d done previously, it was greatly delayed (and after I make any changes, I actively was restarting services, forcing sync, yada yada) and nothing had worked. So it was like phoning your telco “No, we didn’t change anything”, you hang up and your system is working again. I don’t like not knowing, so this bothers me.