If they unplug and plug it back in, while in the C...
# citrix-vadb
BridgeBot
03/21/2024, 4:59 PMIf they unplug and plug it back in, while in the Citrix session, it instantly works again
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Joe Miller
03/21/2024, 4:59 PMOkay, let me grab my notes
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BridgeBot
03/21/2024, 4:59 PMThank you
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Joe Miller
03/21/2024, 5:02 PMNp bud
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Ryan Gallier
03/21/2024, 5:03 PMI haven't been following the entire thread, but something I see is that you have this policy BELOW the unfiltered policy. The unfiltered policy sets "Client USB device rediection" as Prohibited. I would suggest moving this policy to #1, and making sure you have "Client USB device redirection" set to Enabled
Ryan Gallier
03/21/2024, 5:03 PMyou always want the unfiltered policy to be the last policy, and your more specific policies above
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Ryan Gallier
03/21/2024, 5:07 PMAs a discord user, you need to hit REPLY to talk in a thread
Ryan Gallier
03/21/2024, 5:07 PMTry not to spam the entire channel, please
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BridgeBot
03/21/2024, 5:08 PMOK done. Now the "unfiltered" policy is last while the rest are first. Im gonna try and see if it makes a difference...
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Ryan Gallier
03/21/2024, 5:10 PMDo you have "Client USB device redirection" set to Enabled in your SD policy?
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BridgeBot
03/21/2024, 5:11 PMConfirmed. Same behavior
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Ryan Gallier
03/21/2024, 5:12 PMDo you have "Client USB device redirection" set to Enabled in your SD policy?
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Ryan Gallier
03/21/2024, 5:14 PMWell, hoping it was something easy like that, sorry. Some of those USB devices are just tough to get working. Escalate your case. If that support engineer didn't even know to put your policy above the unfiltered policy... ugh
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BridgeBot
03/21/2024, 5:15 PMLets see if Joe Miller has something else
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Joe Miller
03/21/2024, 5:18 PMSo, on my notes, I have this.
I recall having this issue, and I added it on the location machine, the PID/VID. Then I made sure USB devices "when the session starts, connect device Automatically. Actually, the guy who knows about this USB stuff big time is @Ray Davis. (Hopefully he doesn't mind me pinging him here) He had a massive blog on this stuff. This is what he gave me a while back.
We had the same issues with scanners, and had to use the generic pass through as the Optimize channel would not work.
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Ray Davis
03/21/2024, 5:22 PMI will have to read this later on and catch up. Sorry guys
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BridgeBot
03/21/2024, 5:22 PMI do have the PID and VID added in the rules (as shown in the screenshot). As far as "when the session starts, connect device Automatically." I already have that set on my PC where the Citrix Workspace is installed (in the registry)
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Joe Miller
03/21/2024, 5:23 PMOkay, my apologies then.
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BridgeBot
03/21/2024, 5:24 PMThank you for your help before hand. Im also going to go as my hour is up and I dont get paid extra 🙂 Will try to read tommorow and hope I can get some feedback from Citrix and Wacom as I have double support cases open with both of them
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Joe Miller
03/21/2024, 5:24 PMNp, keep ups posted please
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Matt Sliva
03/23/2024, 1:24 AMWhat type of client are you using?
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BridgeBot
03/23/2024, 9:05 AMJust a regular windows 10 laptop