Hong Kong https://www.linkedin.com/jobs/view/endpoint-solutions-endpoint-virtual-environments-e[…]rer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=hk Responsibilities • Leverage experience with Citrix to setup and maintain virtual desktops and virtual apps in AWS • Deploy and lifecycle of gold images with an as code approach through DevOps scripting tools • Troubleshooting, problem tracking, root-cause analysis, may engage with vendor support • Detect trends in technical issues, develops recommendations for long-term improvements • Communicates status of issue and resolution to internal customers • Drives innovation within the platform scope, ensuring solutions are not tied to a specific vendor and align with strategic objectives Experience / technical scope • Minimum 5 years of experience as an IT System Engineer • Citrix, Virtual Desktops and Apps, Citrix Cloud mandatory. Experience in global environment or large environments is an advantage. Other virtual environments competitors, an advantage • Experience with VDI environments and MCS deployments • Scripting languages: PowerShell and Citrix PowerShell scripting mandatory; json, yml, vbs, Python is an advantage • Knowledge of FSLogix, WEM • Familiar with Windows Server, Active Directory, Azure AD, Group Policy • Client: Windows 10 / 11, macOS, iOS, Linux • Experience or willingness to learn Infrastructure as Code through DevOps scripting (GitLab CI/CD, Terraform, Packer, Ansible) • Experience in maintaining gold images for Citrix Workers and Virtual Desktops • Technical knowledge and experience with AWS, Alibaba is an advantage • Agile work experience with Jira, an advantage • Documenting on Confluence Professional certifications (preferrable but not a must) • Citrix (CCA/CCP/CCE-V) • AWS Cloud Practitioner • Alibaba Cloud Certified Associate, an advantage • Microsoft certifications, an advantage • Security certifications, an advantage • ITILv4 • SCRUM • Others Competencies • Excellent planning, organizational, and time management skills, with the ability to prioritize tasks effectively • Demonstrated strategic thinking abilities • Proven track record in problem-solving and customer service excellence • Excellent analytical and communication skills, both verbally and written • Highly self-motivated and proactive, with the ability to lead projects independently • Strong sense of responsibility and ownership over the platform • Ability to work autonomously while contributing effectively to team dynamics • Fluency in English; proficiency in Chinese is an added advantage