Hi, at a recent deployment of WEM, I notice that F...
# citrix-wems
Sjoerd van den Nieuwenhof
02/23/2024, 10:43 AMHi, at a recent deployment of WEM, I notice that Fast Logoff isn't working, users see windows singing out and then disconnect. Is there an away to troubleshoot this or does anybody experiencing the same?
WEM 2311
VDA 2311
Windows Server 2022
s
Sharp Guo
02/24/2024, 4:47 AMdo you config any excluded groups?
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Sjoerd van den Nieuwenhof
02/26/2024, 10:43 AMno, just enabled the setting.
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Sharp Guo
02/26/2024, 12:03 PMOK. we are checking it on local env. thanks!
Sharp Guo
02/27/2024, 2:47 AMhave you enabled the following options?
Sharp Guo
02/27/2024, 2:47 AMthe first one needs to be set if the login users belong to the administrator group.
Sharp Guo
02/27/2024, 2:48 AMThe second one needs to be set if you are using the VDA.
Sharp Guo
02/27/2024, 2:50 AMAnd there should be logs in the service debug log file. such as:
120846 AM Event -> LogoffController.InternalRun() : Fast Logoff Sucessfull :
UserName : CEN\a4
Session ID : 7
Sharp Guo
02/27/2024, 2:51 AMor the error logs if it doesn't work. Please help to check the log file, thanks!
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Sjoerd van den Nieuwenhof
02/27/2024, 3:41 PMAdmin setting is disabled, the other one is enabled.
No information in the debug log
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Sharp Guo
02/28/2024, 12:11 AMcould you share the service debug log? thanks
Sharp Guo
02/28/2024, 10:00 AMhere is the link for agent log files, just FYI: https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/view-log-files#logs-related-to-the-agent