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# citrix-wems
Slackbot
02/14/2024, 10:06 AMThis message was deleted.
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Daniel Madsen
02/14/2024, 10:55 AMIs the API service in running state?
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Christian Jöns
02/14/2024, 12:45 PMYes of course. With the Service Account i configured
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Sharp Guo
02/14/2024, 4:17 PMdoes the service account belong to the WEM global full-access administrator group? Please help to check the web console debug log, thanks! https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/view-log-files#logs-related-to-the-wem-web-console
Sharp Guo
02/15/2024, 6:22 AMPlease make sure the login user belongs to the group which has global full access, to check the permission, go to legacy console => administration.If still not fixed, try add the user global full access permission directly by legacy console.
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Christian Jöns
02/21/2024, 10:38 AM@Sharp Guo Sorry for delay. I've double checked in Legacy Console and the Account ist global Admin.
In the logs i can see this
I've added the User directly as Global Admin to Legacy Console. User State is enabled
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Sharp Guo
02/21/2024, 10:44 AMIt's strange. Any logs in the the web console debug log? https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/view-log-files#logs-related-to-the-wem-web-console