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I've only got direct experience with one customer on AWS, their image is around 60ish GB I think and takes around 40 mins. How big is your customer's image?

It's about 150 GB so seems to align with what you're seeing... But I wonder if you can speed things up by using EBS Volume initialization or Fast snapshot restore

@Daniel Marsh wonder if that's the same customer I am thinking of 🙂 I have done a few in AWS, don't recall it being fast, but also don't think it was taking an hour. Is it an older deployment? I remember this https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/install-configure/connections/connection-aws.html#direct-disk-upload-and-download making a decent change, but not sure how much it impacted speed

@James Kindon No this is a different one - we don't manage those guys any more unfortunately, they offshored to a cheaper company 😕

Not sure if they already had Citrix Cloud before but the hosting connection and machine catalogs have been deployed maybe a year ago. So in order to enable "Direct disk upload and download" we just need to set the correct permissions and also recreate the machine catalog right?

Yeah this came out way before that, I think if the permissions are there you should be sorted - volume workers got defunct support wise - but i have no idea if they still technically work TBH

Ok, the customer was already aware that volume worker is deprecated and he has configured the required permissions.

Disk encryption (often mandatory) slower the update (1h30 for a 80Gb image on our side)

Oh good to know. I'll check that as well, thanks!