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# citrix-netscalers
Slackbot
01/12/2024, 6:45 PMThis message was deleted.
c
c4rm0
01/12/2024, 6:46 PMHTTP/1.1 POST /Citrix/EnvWeb/Resources/List - - 1 Connection_Dropped Citrix+Receiver+for+Web
c4rm0
01/12/2024, 6:47 PMThere was an error during a launch status request.
System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
The operation has timed out
Url: https://127.0.0.1/Citrix/xxx/resources/v2/U3VlejcxMi5NaWNyb3NvZnQgT3V0bG9vayAz/launch/ica
ExceptionStatus: Timeout
j
jvitech
01/15/2024, 8:05 AMBased on your story, there is a good chance the SF issue caused the duplicated sessions. It sounds like a bug, did you get a support bundle when you hit this issue? Also how to check the Storefront health service? Do you check the backend service? https://docs.citrix.com/en-us/storefront/1912-ltsr/integrate-with-citrix-gateway-and-citrix-adc/load-balancing-with-citrix-gateway.html#citrix-service-monitor
I had issue with SF but never noticed the duplicated sessions on NS but we are platinum.
c
c4rm0
01/17/2024, 8:12 PMIt happened again on Monday and Tuesday "error:login exceeds maximum allowed users" when I checked it with stat AAA and nsconmsg I could see it going over 1000 for current Smart access AAA connections so wasn't related to the storefront server issue. We have took on a few extra users and it looks like more and more are working from home. I have set the NS GW vserver into ICA only mode as it's only used for ICA proxy (No smart control or smart access and we have a separate NS GW vserver for VPN so that should fix it
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