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# citrix-clouds
Slackbot
10/10/2023, 3:58 PMThis message was deleted.
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Rob Zylowski
10/10/2023, 4:20 PMUsually it means you dont have a cloud connector with access to the user domain
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Khanh
10/10/2023, 4:21 PMThanks, it’s odd since I can add computer objects just not users.
Khanh
10/10/2023, 4:21 PMI also can search all the forest for accounts and groups
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Rob Zylowski
10/10/2023, 4:33 PMThat’s normally only an issue with multidomain in different forests with ccs in just one forest
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Khanh
10/10/2023, 4:35 PMThanks, I have both cloud connect in both forest
Khanh
10/10/2023, 4:36 PMusing the appliance that can join both forest
Khanh
10/10/2023, 4:57 PMI was able to find the issue the windows cloud connect preference was set to appliace vs cloud connect for the forest
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Rob Zylowski
10/10/2023, 5:48 PMSo you have both poinitng to the same forest? BTW I have never noticed that setting before
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Khanh
10/10/2023, 5:50 PMI have two forests a and b for example forest a has windows cc, and forest b has cloud appliance. I guess I was playing around with the session and set forest a to appliance mode vs cloud connect mode
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Rob Zylowski
10/10/2023, 5:51 PMah got it