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# citrix-wems
Slackbot
09/28/2023, 12:25 PMThis message was deleted.
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Jonathan Pitre
09/28/2023, 2:59 PMa customer of mine had an issue with 2308 and they had to wipe their existing wem cache to fix it.
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Sharp Guo
09/29/2023, 6:35 AMit seems the json configuration does not exist in the cache. you can try to refresh the cache using agentcacheutility -d -r or delete the cacahe file.
Sharp Guo
09/29/2023, 6:37 AMby the way, do you upgrade from 2305 to 2308? any issue during the upgrade process? sometimes it causes the similar when forgetting to fill the account information during the database upgrade process.
Sharp Guo
09/29/2023, 6:44 AMif you'd like, please provide more log information to check whether the cache sync up successfully.
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Daniel Madsen
09/29/2023, 9:26 AMNo issues updating from 2305 to 2308. Cache is updating fine. I'll try and find more log info.