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# microsoft-365s
Slackbot
09/14/2023, 7:10 AMThis message was deleted.
d
Dennis Parker
09/14/2023, 8:16 PMI would like you to try something that may seem a bit odd. It may not be related to the issue we are having though.
Our current situation is similar to the article you posted, but the the "fix" doesn't work. We also get Error 1001 in Outlook.
The work-around that is the most consistent and successful has been to delete the "Experiments" registry keys before opening Outlook. Launching Outlook via batch file that deletes the keys.
@echo offreg delete hkcu\software\Microsoft\Office\16.0\Common\Experiment /freg delete hkcu\software\Microsoft\Office\16.0\Common\ExperimentConfigs /freg delete hkcu\software\Microsoft\Office\16.0\Common\ExperimentEcs /f<path to Outlook.EXE>Dennis Parker
09/14/2023, 9:16 PMI just found this article, which you may have seen already: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016
Symptom 4 matches my situation, except that I have persistent machines, but I have the exact error mentioned in the logs they recommend turning on. I have forwarded this link to the support ticket we already have open. I am trying to get them to escalate the ticket and hoping this will give the ammunition needed.
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