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# citrix-clouds
Slackbot
08/08/2023, 12:55 PMThis message was deleted.
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Julien Destombes
08/08/2023, 1:39 PMI found a workarroud
I need to restart WEM Service
I run this command when my VDA starts
Restart-Service -Name WemAgentSvc -Force
Restart-Service -Name WemLogonSvc
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Shane Swacus
08/08/2023, 2:56 PMthank you - i'll look into this.
Shane Swacus
08/08/2023, 3:13 PMI am seeing this on systems that do not have a wem agent installed.
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Julien Destombes
08/09/2023, 9:02 AMExcuse, my reply was for another thread 😞
😄 1
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James Terrell
08/23/2023, 1:43 PMAlso started seeing this. It seems to be a bug maybe. i went ahead and opened a ticket with support but we are also using ControlUp and are seeing the sids in that console. I know our Cloud Connectors were updated recently but not sure if it’s related. https://www.reddit.com/r/Citrix/comments/15qo2ke/user_sids_seen_in_daas_console/
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Toby Browne
08/24/2023, 1:15 AMYep, also seeing this across multiple tenants.
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Paul Brown
08/24/2023, 2:10 PMCitrix support confirmed to us this is an issue with version 114 of the backend infrastructure they host.
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Symptoms or Error
Citrix Cloud Monitor shows user SID's instead of user names for some users under the "Associated User" column under Trends->Session Details.
The issue is seen for non-AD IDPs like Okta, Azure AD, Google IDP etc.
The issue is seen for Customers on Cloud 114.
Solution
Citrix is aware of this issue and is working on addressing it from the backend.