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# citrix-vads
Slackbot
07/12/2023, 1:26 PMThis message was deleted.
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Ray Davis
07/12/2023, 2:21 PMTry setting the "Use Video Codec Compression to "For the entire screen" See if that helps. Also check to make sure your windows display scaling matches on both screens, assuming that is two screen in the screenshot.
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Andrew Gresbach
07/12/2023, 2:30 PMThanks Ray, i'll check that out! so far i'm only testing in a single HTML5 setup
Andrew Gresbach
07/12/2023, 3:14 PMsweet that seems to be doing the trick! thanks dude!
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Rody Kossen
07/12/2023, 3:39 PM@Andrew Gresbach What is your HTML5 Workspace App version? Assuming it is not DaaS but local Storefront..
I would not recommend to keep the "For the Entire Screen" option
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Andrew Gresbach
07/12/2023, 3:40 PMi was going to ask about that......if i SHOULD use it or not given it says it uses more server side resources. i'm trying to find what version of HTML5 we have in SF right now. how can i find that quickly?
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Rody Kossen
07/12/2023, 3:42 PMThere should be a toolbar at the top, if you click the 3 dots and click on About you should see the version
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Andrew Gresbach
07/12/2023, 3:42 PMahh thanks! i was overthinking it and thought i had to check on SF
Andrew Gresbach
07/12/2023, 3:43 PMour DDC environment is 2203 but SF is stuck on 1912 (errors if we try and upgrade......have it on my list to open a ticket on which i'm dreading)
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Rody Kossen
07/12/2023, 3:43 PMAh, your Workspace App for HTML5 is VERY outdated
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Andrew Gresbach
07/12/2023, 3:44 PMare we able to update JUST that in SF or is that all bundled w/ SF now?
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Rody Kossen
07/12/2023, 3:44 PMNo it's a separate package
Rody Kossen
07/12/2023, 3:44 PMSo you can just install it on your current SF servers
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Andrew Gresbach
07/12/2023, 3:45 PMoh nice! so if our SF is still 1912 cu1, can we update just the html5 to latest?
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Ray Davis
07/12/2023, 3:45 PMIf Rody says not to use For Entire screen, I would follow his advice over mine. He knows the graphic stuff like the back of his hand.
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Rody Kossen
07/12/2023, 3:46 PMHa thanks Ray. @Andrew Gresbach I work for Citrix Engineering
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Andrew Gresbach
07/12/2023, 3:46 PMnice! if its supported to go to latest html5 on our slightly older SF setup i'll definitely try that first!
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Rody Kossen
07/12/2023, 3:47 PMa
Andrew Gresbach
07/12/2023, 3:48 PMawesome thanks for the help guys! i'll give that upgrade a try . so that graphics policy we had not configured. is there a recommended setting you would say? i suppose depends on the environment
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Rody Kossen
07/12/2023, 4:06 PMWhat is your usecase? For most usecases default policies are the go-to solution
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Andrew Gresbach
07/12/2023, 4:07 PMwe have our clients (windows 10 laptops, clients) using the full workspace app but html5 as fall back so not a ton in use for html5
Andrew Gresbach
07/12/2023, 4:07 PMwe allow for personal devices so some could be using hmtl5 as well
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Rody Kossen
07/12/2023, 4:45 PMWhat kind of workload are they running inside the session?
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Andrew Gresbach
07/12/2023, 7:38 PMwe're an insurance company so for the most part browser based programs, Office 365, some local apps and we do have about 50-70 developers doing visual studio 'ish type work
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Rody Kossen
07/12/2023, 7:40 PMThen definitely our default policy set!
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Andrew Gresbach
07/14/2023, 2:14 PMHTML5 upgrade looks like it did the trick! thank you for your help!
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