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# citrix-cloud
s
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t
Use it in my Lab environment, seems to be pretty reliable for me. Certainly not seeing those kind of failure rates. Have a ControlUp Scoutbees test running against that instance and only 2 'failed to authenticate errors' out of 576 tests in the past 48 hours. Have you checked the time sync on your Client machine?
d
Thanks, time sync on my device is correct, and i tried login couple of min ago, had to click 5times before I got in. Timesync on our backend environment is correct as well, they all sync with PDC, which is synced with time.windows Problem is that we do not have control over customers client devices, when we ran our own Netscaler with AzureMFA we had zero issue with this. But its good to hear that someone is using it, and doesnt have problem 🙂
t
No problem - good luck with Citrix Support 😉
😂 1
d
@Tom Cherrill are you using Microsoft Authenticator or Citrix SSO?
t
As the Auth App? I've used both Microsoft Authenticator and OKTA Apps successfully - never tried Citrix SSO.
...not sure what ControlUp Scoutbees uses internally as an authentication app but it works successfully also.
d
Had a session today with support, and he wanted to test with Citrix SSO app instead, it had little less failure rate, like 7 out of 10 logins failed.. instead of 8 out of 10... 😞