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# citrix-vads
Slackbot
04/18/2023, 1:53 PMThis message was deleted.
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Balint Oberrauch
04/18/2023, 1:54 PMNew POC 2 weeks ago on DaaS - VDA 2303. No issues so far, customer is using Solidworks.
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Marco Hofmann
04/18/2023, 2:03 PMLucky for you š
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Balint Oberrauch
04/18/2023, 2:11 PMš
Only Gateway Service, no Netscaler or local Storefront in use.
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Marco Hofmann
04/18/2023, 2:12 PMSame. Otherwise not possible with DaaS Standard. I must use Gateway service.
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Rody Kossen
04/18/2023, 2:32 PM@Marco Hofmann do you see any errors in the event log? Do you have a CDF trace that captured the issue?
Also, is this with EDT or TCP?
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Marco Hofmann
04/18/2023, 2:37 PMNot yet, I have a call with the customer tomorrow, where we try to replicate it on purpose.
Do you happen to have the current guide for CDF traces around @Rody Kossen? If so I could create traces before opening a case.
This is TCP, EDT makes to much trouble in germany.
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Rody Kossen
04/18/2023, 2:39 PMThis article is still valid:
https://support.citrix.com/article/CTX237216/how-to-collect-remote-cdf-tracing
ā¤ļø 1
Rody Kossen
04/18/2023, 2:39 PMJust select all modules and off you go.
What helps:
ā¢ Video of the issue
ā¢ Timestamps for the CDF trace when the issue happens
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Marco Hofmann
04/19/2023, 2:44 PM@Rody Kossen I have no video but the traces. Case is created. Case #81820857
Marco Hofmann
04/19/2023, 2:45 PMThe video would show, that the screen in the desktop viewer freezes after 8 minutes. No refreshes anymore, you see for example that the clock stops.
Marco Hofmann
04/19/2023, 2:49 PMAnd there is an error in the eventlog, that might be related:
picadmi 1009 Timeout while waiting for client response
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