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# microsoft-365s
Slackbot
04/17/2023, 1:33 PMThis message was deleted.
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Shane Kleinert
04/17/2023, 9:31 PM• @Matt Nation Are you talking about this specific item? 4/11/2023 – Several customers have reported problems with video in calls where the video is “floating” on the desktop window and / or may be a black square. They are also reporting crashes in HDXRTCEngine.exe associated with this occurring. Citrix and Microsoft are working together to get to the root of this issue and fix it ASAP.
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Matt Nation
04/17/2023, 9:32 PMYes sir
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Shane Kleinert
04/17/2023, 9:33 PMI'll ping you directly - Will check internally to see if there are any updates on this. Will update you i'm sure the PM team is all over it.
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Danny
04/18/2023, 3:32 AMTeams always sucks. Every week we have a random complaint unfortunately.
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Matt Nation
04/18/2023, 1:39 PM@Danny you're lucky if it's only weekly lol
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Philipp Mair
04/20/2023, 6:45 AMSeems like Microsoft reverted some changes...
• 4/19/2023 - Microsoft has reverted changes it made to the Teams software which we jointly believe have mitigated the frequency of occurrence of the "floating" video or black square issue. If this is still happening please try restarting the Teams client. If it is still occurring please file a support ticket with Citrix.