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# _generals
Slackbot
04/14/2023, 8:37 PMThis message was deleted.
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Matthias Eckerle
04/15/2023, 12:55 PMr
Rachel Berry
04/17/2023, 2:40 PMReminds me of the sort of rubbish that used to happen with apps using global vs local namespaces - https://www.remkoweijnen.nl/blog/2017/02/20/google-earth-fix-xenapp-rdsh-horizon/ maybe ping Remko...
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Steve Elgan
04/19/2023, 1:52 PMThank you both. I’ll pass this along
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Rachel Berry
04/19/2023, 2:17 PMOn the off-chance they are an eG Enterprise customer - beyond Citrix / RDSH / AVD EUC we do web and app server monitoring and code level root-causing (aimed at the frontline / infra admin not a dev tool - GUI no command lines 😄 ). https://www.eginnovations.com/supported-technologies/microsoft-net-monitoring they could just transfer a license or two across to get access to the .NET errors to confirm if code / misconfig or ask their account manager for a trial. Most enterprise monitoring tools with even basic app monitoring should be able to do something to diagnose it - so if not eG ask your monitoring vendor of choice!
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Dennis van Dam
04/19/2023, 9:46 PM@Rachel Berry THAT indeed was a nice E2E session too where he presented the issue and fix he created.
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Steve Elgan
04/21/2023, 2:24 PMAs it turns out, we are an EG customer!
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Steve Elgan
04/21/2023, 2:24 PMI think I'm doomed b/c the dev said they don't know what global vs. local namespace is. 🤦♂️
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Steve Elgan
04/21/2023, 2:25 PMI'm not a developer but that seems to be the most logical problem here. They have implemented a work around such that the app launcher creates a copy of itself so each user is interacting with a unique copy.