Deleted one org in our cluster and its user as wel...
# helpj
justinmathew_tsdev
11/19/2024, 10:44 AMdeleted one org in our cluster and its user as well, i m creating same org again with same usernames, i am getting error username already exists
justinmathew_tsdev
11/19/2024, 10:44 AMAnwser: Yes it does take time
cc: @swarnika_78301_09896 for more clarification
r
rohitkanchan
11/19/2024, 11:31 AMHow long?
rohitkanchan
11/19/2024, 5:52 PMI am still not able to add user which i deleted before
rohitkanchan
11/19/2024, 5:52 PM@shikharts_67242 can you please help with this
rohitkanchan
11/19/2024, 10:25 PMI logged support ticket after not getting sufficient traction here for my query
s
shikharts_67242
11/19/2024, 10:29 PMI think it is marked for deletion. It takes sometime to get deleted. Here is what is found internally
The default period of cleanup is 24 hours and can be configured with this command:
tscli --adv service add-javaopt tomcat.tomcat D orion.orgsConfiguration.orgsCleanUpCronExpression "0 0 * * *"
Also, the cleanup job will be triggered after 1 week of Org Deletion by customer. This buffer time is kept to enable a restore in case the customer asks for it. The buffer is also configurable via this command:
tscli --adv service add-javaopt tomcat.tomcat D orion.orgsConfiguration.retainOrgContentSec 604800
You can get the flags changed through the support ticket to whatever value you need.
r
rohitkanchan
11/20/2024, 7:49 PMSo if i need to revert an org, by creating a support ticket is that can be reverted?
rohitkanchan
11/20/2024, 7:49 PMWithout affecting other existing orgs?
s
shikharts_67242
11/20/2024, 7:50 PMyes. but that ask should be withing 1 week of org deletion
r
rohitkanchan
11/20/2024, 8:25 PMAnd user part of that org would be back too as well?
rohitkanchan
11/20/2024, 8:29 PMYeah it is with in week still
rohitkanchan
11/20/2024, 8:32 PMI logged ticket yesterday for user creation, i updated ticket to revert back the org if everything can be reverted
s
shikharts_67242
11/20/2024, 8:44 PMI think so. The support should be able to help you with this..
r
rohitkanchan
11/22/2024, 4:52 PMSupport is very slow , hardly responsive
s
shikharts_67242
11/22/2024, 8:36 PMYou can try intercom which is chat support on your TS cluster to get help on this? That should be more responsive..
k
kendallthrapp
12/03/2024, 4:30 PMJust wanted to chime in to say I hit the same issue last month, but I found that if I separately deleted the user before deleting the org, I wouldn't have any issue creating the user again in the new org. Updated our process to be to always remove all org users before removing an org.