Hello Kartik! I'd be happy to help you with training content on email etiquette. Here's an outline of some key points you can use to create your training material: 1. Subject Line: - Keep it clear and concise - Use relevant keywords to indicate the email's purpose 2. Greeting: - Address the recipient by their name or title - Use a formal or informal greeting depending on the relationship with the recipient 3. Email Body: - Keep paragraphs short and focused - Use bullet points or numbered lists for easy readability - Be concise and avoid unnecessary details - Use proper grammar, spelling, and punctuation 4. Tone and Language: - Maintain a professional tone throughout the email - Avoid using slang, jargon, or overly casual language - Use active voice instead of passive voice 5. Attachments: - Clearly mention and describe any attachments included in the email - Use meaningful file names and ensure the files are in a widely accessible format 6. Closing: - End the email with a polite closing, such as "Best regards" or "Sincerely" - Include your name, title, and contact information in the signature 7. Additional Tips: - Respond to emails in a timely manner - Use "Reply All" judiciously to avoid cluttering inboxes - Proofread your email before sending - Be mindful of the recipient's time zone when sending emails For more comprehensive resources, you can refer to the following websites: 1. HubSpot: https://blog.hubspot.com/marketing/email-etiquette-tips 2. MindTools: https://www.mindtools.com/pages/article/email-etiquette.htm 3. Grammarly: https://www.grammarly.com/blog/email-etiquette/ These sources provide detailed information on email etiquette, along with examples and additional tips. Happy learning!