*Job posting * submission from @Vidhi Solanki *Name of the Company * Saleshandy *Job title * Customer Support Lead (SaaS) *Location * Ahmedabad *Brief Description of the role * - Plan and implement customer support strategies - Take data-backed decisions to enhance customer experience - Measure KPIs for customers and agents - Continuous analysis of support tickets for internal workflow - Develop a world-class self-help centre for customers - Recruit, mentor, train and develop the team members (For detailed JD kindly refer to the below mentioned link) *Link to apply * https://ikigai.co.in/open-positions/?jobId=Kg5oao0LlEl8