Hello Theirstack, i would like to update my subscription but i can't do it via my dashboard. I have an error message saying that they can't generate any payment link, try again in a few minute ...

reviewing this

yes it's working but I’d like to upgrade my subscription to the next plan, but my current billing cycle doesn’t renew until August 10. At the moment, I’m being asked to pay the full price of the new plan immediately. Would it be possible to only pay the prorated difference for the remaining days of my current billing cycle. Thanks!

Hi Jonathan, Glad the payment link is working now. About the upgrade: our billing doesn't do mid-cycle proration, but you don't lose anything by upgrading before August 10 — the credits from your current plan stay in your account and remain usable for 12 months from the date they were purchased, even after the plan change. So the amount you've already paid for this cycle isn't wasted; those credits simply stack on top of the new plan's credits, which are available immediately. So you have two options: 1. Upgrade now — you pay the full price of the new plan today, get its credits right away, and keep your current remaining credits on top (valid for 12 months). 2. Wait until August 10 — let the current cycle finish and switch then, so there's no overlap at all. If you don't need the extra credits urgently, option 2 is the simplest. If you do, option 1 doesn't cost you anything extra in practice — it just moves your renewal date forward. Let me know which one you prefer and I'll help you through it.