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# help
  • v

    Vladimir Vlasov

    12/12/2025, 9:04 PM
    Hey there! Thanks to the authors for a great API! I have a question about the POST
    /api/jobs/search
    endpoint. When I search for “_product manager_” using the
    job_title_or
    parameter, I get results like “_Manager, Dairy Products Quality_” or “_Warehouse Manager - Product Distribution_” because the search matches individual terms rather than the complete phrase. Is there a way to enforce exact phrase matching on the
    job_title_or
    field? Similar to how quoted terms work in Google Search.
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  • k

    Kelli Jackson

    12/22/2025, 5:16 PM
    Circling back on this again. Can someone please help to delete team members?
  • k

    Kelli Jackson

    12/22/2025, 5:18 PM
    DELETE.png
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  • k

    Kelli Jackson

    12/22/2025, 5:18 PM
    Any help would be appreciated
  • i

    IT System

    12/23/2025, 8:22 AM
    hi there @Christian! I think these are all duplicate entry, do you agree?
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  • s

    Siddhant Bhansali

    12/31/2025, 2:13 PM
    Why is no data being sent from this job search: https://app.theirstack.com/search/jobs/38944 to the Clay webhook present (not sharing the URL here). This job search was created on 17/Dec, but no data has been sent since then (but there are new jobs present as seen in the second screenshot).
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  • t

    Trisden Mills

    02/26/2026, 10:25 PM
    Hey just created my web hooks to pull data now and send across to web hook url when new jobs arrive but nothing has been sent to the web hook url is this normal i expected it to send all the jobs from the search straight away
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  • t

    Tom Wetwood

    03/03/2026, 12:19 PM
    Hey - is there any way to filter jobs by source? e.g. just show me jobs from ashby or workable or YC jobs? I'm pretty sure I was able to do this in the past but can't find it now
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  • j

    Jonathan Stone

    03/10/2026, 11:45 PM
    Thanks guys for this great solution. Really, big props for putting this together so well! 🎉 Reached out to you via the "contact sales" cta to get some info regarding the datasets, but didnt receive any copy email, which is why I reach out directly here. Would be glad to discuss open questions shortly!
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  • s

    Sotirios Gianniris

    04/09/2026, 3:33 PM
    hey guys, what's up? is there some general channel here?
  • t

    Trisden Mills

    04/11/2026, 3:24 PM
    hey not sure what happend i purchased extra credts and ive been charged double i paid for 5k credits and i just got charged for 5k credits and 10k credits
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  • i

    Ignacio Alarcón Zunino

    04/17/2026, 6:45 PM
    Hey guys, quick question: is there a way to filter for job openings that are still active? I'm especially interested in finding openings that have been posted for a while (about a month) but are still active; I don't want to see closed positions.
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  • p

    philip widjaya

    04/28/2026, 9:43 AM
    referred my friend using the affiliate link the clicks registered but the signup didnot my signup still the same
  • t

    Trisden Mills

    05/05/2026, 10:45 AM
    Hey, both my scheduled-search webhooks stopped firing at the same minute on 28 April 2026 and haven’t fired since. Could someone help me work out what’s going on? Last successful delivery: 28 April 2026, 130242 UTC. Steady traffic before, zero deliveries since. What I’ve already checked my end: • Endpoint is alive and returning HTTP 200 to test POSTs • No code or config changes on the receiving side since 13 April • My execution log shows zero inbound requests in the last 14 days • Account still has credits Both searches stopping at the exact same moment looks like something at the account level rather than an issue with one specific search. Could you please check: 1. The status of both saved searches (are they showing as active and running on schedule?) 2. Your webhook delivery log, specifically whether any attempts have been made since 28 April 13:02 UTC, and if so what the response codes were 3. Whether anything changed at the account level (plan status, webhook toggle, security event, API key rotation) around that timestamp 4. Whether either destination has been auto-disabled by your platform after a failure threshold Happy to share more detail or a screenshot if useful.
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  • p

    Praveen Dissanayake

    05/16/2026, 7:42 AM
    Hope everyone is doing well! Just joined the community! Wanted to bring up some issues I've noticed with the UI: I cannot use the "Add to List" button to add companies from a saved search into a list. (They have already been revealed) CC: @Christian
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  • t

    Tali Rapaport

    06/16/2026, 2:17 AM
    Hi, I just tried to pull a list with a technology of a specific ATS, and the list that came back mostly wasn’t using that ATS. How often is the data refreshed? Is there a way to get accurate ATS lists?
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  • a

    akhil kundhavaram

    06/16/2026, 8:41 PM
    Hi team - mistakenly purchased 1000 company credits instead of API creds just 5mins ago 😞 . Who would be the right person to contact to get help with this
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  • i

    Ignacio Alarcón Zunino

    06/17/2026, 5:52 PM
    Hello @Christian, I have a question, when I filter to search companies in "funding stages" is there any option to know when these companies recieved the founds? in my case it is relevant to discart companies if they recieved the capital a long time ago (1 or 2 years)
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  • j

    james.braidley

    06/25/2026, 4:49 PM
    I am exporting some Jobs datasets as XLSX, but my exports seem to be stuck at zero rows. Is the exports working at the moment? Did I try to download too much at once (the jobs data for 5 companies). Is there a way to cancel the export and start again?
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  • i

    Ignacio Alarcón Zunino

    06/29/2026, 4:52 PM
    Hello guys, @Christian @Xoel Would it be possible to add a filter to the job search that allows users to filter by the date of the most recent round of funding?
  • a

    Andry Ratovo

    07/01/2026, 7:32 AM
    Hello team, I would like to change my email address which be used for ID in order to log in. Would you be so kind to explain me the process please ?
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  • t

    Thomas Davy

    07/20/2026, 6:48 PM
    Hi guys, I’m trying to do a search combining intent and tech. A filter with “any of” + 1 intent value, brings ~3,500 companies. Good. But as I add techs, the number of companies start jumping and I can see the search no longer exclude companies not matching my intent filter. Am I missing something?
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  • c

    Chris Kirsch

    07/24/2026, 7:29 PM
    I'd like to report a bug: Bug: Date-range picker selects the wrong day (off-by-one) for users in negative-UTC timezones Summary: In the job search Posted date range picker, clicking a date selects the previous day. It's a timezone bug, not a locale/format one. Environment: • Chrome (also reproduced in an Incognito window, so not an extension) • macOS, system timezone America/New_York (UTC−4) • Web app (app.theirstack.com), job search filters Steps to reproduce: 1. Set your machine's timezone to a negative UTC offset (e.g. US Eastern). 2. Open the Posted date filter → calendar range picker. 3. Click June 1. Expected: the selection registers June 1. Actual: it registers May 31 — every clicked date lands one day earlier. Selecting a range (e.g. intended May 27–June 1) shows as May 26–May 31 in the header chip, with the highlighted cells shifted a day back. Root-cause hypothesis: the picker appears to treat the clicked day as UTC midnight and then render/store it in local time, which rolls it back a day for any negative-UTC-offset user. Classic
    new Date(...).toISOString()
    vs local-date mismatch. Users at UTC+0 or positive offsets don't see it. Workaround (for other users hitting this): set the OS timezone to Reykjavik (UTC+0, no DST) or UTC and restart the browser — then clicks land correctly. Or click one day later than intended on both ends. Suggested fix: handle picker values as timezone-agnostic date-only (e.g. format as
    YYYY-MM-DD
    from the local calendar day, or use a date-only type) instead of converting through UTC instants. Note: there's no manual date-entry field, so the calendar is the only way in — which makes the off-by-one the only path to a wrong range.
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  • c

    Chris Kirsch

    07/31/2026, 12:31 AM
    Hi TheirStack team — we are seeing repeatable XLSX export failures in workspace 122379. Exports page: app.theirstack.com/workspace/122379/exports Failed exports: •
    jobs_20260730_234014_720f07f1.xlsx
    — April 1–30, 2026; reaches 741 rows and then fails, including after multiple retries. •
    jobs_20260730_234128_06aa6749.xlsx
    — May 1–31, 2026; fails at zero rows, including after retry. •
    jobs_20260730_235546_9d23de98.xlsx
    — April 1–15, 2026; reaches 415 rows and then fails. January–March completed successfully with the same query and XLSX format: •
    jobs_20260730_233253_de80217e.xlsx
    •
    jobs_20260730_233640_91889f75.xlsx
    •
    jobs_20260730_233748_38ea9867.xlsx
    We began bisecting April to isolate a problematic posting or day. The April 1–8 search then remained loading for more than 90 seconds with Export disabled. Company Type is Direct employer, with job-title exclusions applied. We also noticed that changing a displayed date range does not consistently execute the new search until the explicit Search button is clicked. Please DM me if you need any confidential info to reproduce the error.
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  • j

    jonathan.francois018

    08/01/2026, 8:29 AM
    Hello Theirstack, i would like to update my subscription but i can't do it via my dashboard. I have an error message saying that they can't generate any payment link, try again in a few minute ...
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    jonathan.francois018

    08/03/2026, 8:06 AM
    Hello Theirstack, i would like to update my subscription but i can't do it via my dashboard. I have an error message saying that they can't generate any payment link, try again in a few minute ...
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  • s

    Steven Ramenby

    08/05/2026, 7:07 PM
    Hi I totally did a mistake thinking I was finding companys that post jobs but then realised that my last to exports did not do that at all and not sure what to do now? could need some sort of support
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  • y

    Yolanda_Aye Khin Khin Hpone

    08/14/2026, 10:22 AM
    Hi TheirStack team, I’m having a billing/credit issue and have also opened support ticket #577. I purchased 1,500 API credits for US$49 today (14 Aug 2026) and the payment was successful, but my workspace still shows only the Free plan balance of 200 API credits, with 193 already used. I also checked the billing endpoint directly:
    GET /v0/billing/credit-balance
    and it still returns:
    api_credits: 200
    used_api_credits: 193
    So the additional 1,500 paid credits do not appear to have been provisioned to my workspace yet. Workspace ID: 193604 Invoice: TS-10458 Could someone please check this for me? I’m currently blocked from continuing my API data collection. Thank you!
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  • s

    Salman Ahmed

    08/18/2026, 11:44 AM
    Hey Team, is it possible to get recent funding information? last signal I am getting is from around April 2025
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  • j

    joao.barbosa

    08/18/2026, 2:00 PM
    Hey Theirstack team, I was wondering. We are thinking on getting a bigger subscription for your Theirstack but I would need some kind of filtering because I noticed, from the first test that we have a lot of the same companies. Are we able to bulk import a csv with the domains we already have, filter them out and extract job offers from companies that are not on it? If this was possible, then it's worth considering for us. Thanks