Hello there <@U05NT45BE3B>,
we have an active webh...
# helpi
IT System
09/29/2025, 10:25 AMHello there @Christian,
we have an active webhook but we are not receiving any new job, even if there are available in the related job search, can you help us?
https://app.theirstack.com/webhooks/915
https://app.theirstack.com/search/jobs/32549
Thanks in advance!
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c
Christian
09/29/2025, 10:31 AMHi Daniele,
Thanks for reaching out.
We are investigating it 👀
Christian
09/29/2025, 10:49 AMWe’ve identified the issue, and all missed events are now being delivered
Christian
09/29/2025, 10:49 AMThanks for letting us know
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IT System
09/29/2025, 11:42 AMthat's great, thanks Christian!
let me ask you something else: I saved that search on Sept 24th but we received very few of the events saved in the past 7 days before that date, is it normal?
c
Christian
09/29/2025, 11:43 AMNo, that is not normal
Christian
09/29/2025, 11:43 AMcould you send me the job_ids ?
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IT System
09/29/2025, 11:44 AMwhich job_ids?
IT System
09/29/2025, 11:45 AMof all these records from 09-17 to 09-23?
c
Christian
09/29/2025, 11:47 AMCan you provide the ID of the job you weren’t supposed to receive?
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IT System
09/29/2025, 11:51 AMnono, sorry, it's not about that..
if you take a look at this you'll see that it goes back 7 days. when I activated the webhook I picked the choice "get all events from the past and from the future" (I can't remember the exact name) but I think we receive very few events from those past 7 days, don't you think?
IT System
09/29/2025, 11:52 AMimage.png
IT System
09/29/2025, 11:52 AMI choose "All"
IT System
09/29/2025, 3:14 PM@Christian? 🙂
c
Christian
09/30/2025, 7:08 AMHi @IT System
We discovered a hard limit of 10k jobs per webhook execution. We’re removing this restriction and will attempt to reprocess all affected events.
Christian
09/30/2025, 7:09 AMIn a few hours i will give you un update on this
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IT System
09/30/2025, 7:09 AMthank you!
IT System
09/30/2025, 7:10 AMtrollnado.png
IT System
09/30/2025, 7:10 AMour infrastructure right now
c
Christian
09/30/2025, 8:22 AM😂
Christian
09/30/2025, 9:38 AMSending 4,147 missing jobs
Christian
09/30/2025, 9:38 AM103,644 events sent in total
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IT System
09/30/2025, 9:54 AMso we cannot have the jobs from Sept 17th and so on, as planned?
c
Christian
09/30/2025, 1:27 PMCould you create a new temporary saved_search and webhooks to send the missing jobs?
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IT System
09/30/2025, 1:37 PMhow could I? is there a way to get only job posted from 17th to 23th?
IT System
09/30/2025, 1:38 PMbecause if I create a new saved_search from 13days ago I would receive also tons of duplicated calls that will just be unnecessary traffic on both our ends, right?
c
Christian
09/30/2025, 1:39 PMyes, you can by using the "between" option
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IT System
09/30/2025, 1:39 PMah! nice! I'll do that then! Friday at end of the day, will do, thanks!
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IT System
10/01/2025, 8:50 AMhi again Christian, we aren't receiving new jobs in the last hour, is everything ok?
is there a status page or something we can monitor for these cases?
c
Christian
10/01/2025, 9:40 AMHi @IT System, yes, we don't see anything wrong
Christian
10/01/2025, 9:41 AMwe don't have status page for now, we will let you know as soon as we have it
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IT System
10/01/2025, 9:46 AMok now it's working
IT System
10/01/2025, 12:12 PMuhm and it stopped again, nothing form the last 2 hours... maybe there's something we are missing? it's the first day that we noticed this behaviour 🤔
IT System
10/01/2025, 1:12 PMnow it's working again
c
Christian
10/01/2025, 1:14 PMHi @IT System
There’s usually a delay between when jobs are posted and when we pick them up. It’s normal not to receive new jobs for 2–3 hours.
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IT System
10/01/2025, 1:14 PMok I won't tag you in the future, sorry boss!
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x
Xoel
10/02/2025, 12:59 PM
No worries for pinging us in the future if you see errors, please keep doing it @IT System!
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