Is anyone else having trouble with Astra? Having m...
# questions
n
Is anyone else having trouble with Astra? Having major issues here with no data, data connections disappearing and tables missing.
q
Hi Ryan, thanks for flagging this. We've identified a bug affecting a small number of customers which causes the sync with Airtable to fail and causes this issue. We're urgently working on a recovery process now. I've sent you a fuller explanation in reply to your support ticket. If anyone else is experiencing a similar problem, please reach out to support or let me know directly, and I will make sure you're on our list to resolve. Apologies for the obvious disruption this causes to the entire app. It's clearly far below the level of stability and reliability we're aiming for.
n
Thank you for reply @quaint-hydrogen-44030. That detail is helpful and the team will be relieved to know you are working on it as a priority. Given there is a whole team of people scheduled to be working inside the app tomorrow (about 8 hours from now), it would be very helpful to understand the chances of this being resolved before then or not.
q
Hi @nutritious-easter-92546, we'll try our best. We have myself and the other engineer with the most context on this sync process working on it as our only priority today, and we'll have another US team member coming online before long. I'm definitely hopeful that we'll be able to restore things within that timeframe, but unfortunately I can't guarantee anything. There's always a possibility of extra complications we haven't yet understood coming up. I hope I'll be able to give a better indication in a few more hours.
h
@nutritious-easter-92546 hey, have these problems gone away for you? i’m curious as i’m about to start building with astra, and trying to prepare myself for any caveats/issues. thx in advance
n
Most issues have, some known bugs have not been resolved still last time I checked
Yeh just jumping in again and there's still some annoying bugs @helpful-caravan-75149
h
would you mind to elaborate briefly, please? like, what sort of bugs should I prepare myself for?
n
One of the bugs is it constantly saying there's unsaved changes when there isn't as my apps navigate around the app You might be able to find others by searching for my posts here.
h
didn’t find anything apart of this one. could be b/c this is a free workspace, so old messages are inaccessible perhaps. anyway, thanks for taking the time here. much appreciated.