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It seems that there are server issues. I’ve tried ...
# status
c
It seems that there are server issues. I’ve tried for about 10 minutes to get Stacker to load and still having issues.
👀 1
c
Same here - it loads, but super slow compared to the normal performance.
b
same here
c
Seems back to normal for me.
a
I'm having issues too - Pages not loading and/or extremely slow. Any news Stacker?
b
I have been working normally for the last hour. Now it's very slow again.
c
Problem is back again and the platform loads super slow!
It is getting worse!!!! My page does not load anymore. I have a client meeting in 4 minutes and this is really worst case
😧 1
a
https://status.stacker.app/ Seems to be no acknowledgement of an issue. This would have to happen the day we are being audited (one of our apps is our GRC system). Any updates Stacker?
s
same
c
Seems like a "global" issue - I checked with some other users, they face the same issue!
b
some info from Stacker would be nice...
💯 1
☠️ 1
c
I've escalated it via the chat via the app already.
s
I can concur this is happening to all my Stacker apps, across all versions of Stacker, and to all my customers, too. Notified them through our private channels, I guess they’re already on it. I don’t think such an outage ever happened, since 2019. Not much can be done from our side.
👍 4
c
Thanks Ambroise! Really good to know this and thank you for letting us know that you already informed the founders directly! 👏 🙏
👍 4
c
same here !!!
r
Hi folks – thanks for the heads up (@sticky-night-20812!), our engineers are looking into this now
👍 1
Seems like they've been on it for a while, not sure why we've not put out a statuspage update. Sorry for the bad comms here
But we'll get to the cause of the problem asap
🙏 3
w
The incident has been resolved and apps are accessible again. We are continuing to monitor the situation as systems return to normal. Thank you for patience and our apologies for all of the difficulties today.
🎉 4
c
Thank you! I can confirm that everything is working well on our side again.
a
Thanks Sam, I appreciate you're probably still mopping up - given how we use our apps I just need to check this wasn't a cyber related incident. Ta.
👍 1
q
Hi all, as Sam said, thanks for your patience. We are still looking into the root causes and keeping an eye on the affected services but I expect everything to be back working as normal now. If anyone continues to have problems through the day feel free to let me know either here in this thread or via the normal support email and I can take a look.
@ancient-portugal-25644 The issue was internal to us, and I don't have any reason to believe there's any security or data integrity issue involved. Our internal services for managing Airtable connection tokens ran into some problems which caused disruption to other parts of our infrastructure until the main workers which serve our API weren't able to process requests quickly enough to keep up with demand. There shouldn't be any lasting side-effects past the immediate downtime, and there is nothing to suggest any kind of security breach. I hope that helps.
👍 4
a
Thanks Sam, I think most of us have done or do work in IT, so we know the stresses when things go wrong. 👍
🤗 1
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