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# questionsb
brainy-london-213
08/24/2022, 7:47 AMThis message was deleted.
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sticky-area-45739
08/24/2022, 8:46 AM
Hi Mica, totally understand your frustration and this is not something we're taking lightly. The engineering team are working really hard to make sure an incident like this does not happen again. We're looking at our testing processes, and are going to tighten things up particularly around this area of filtering.
Thank you for sharing this feedback - we appreciate the impact this has on you and your users, and we want to make sure it doesn't happen again.
a
adamant-wire-76808
08/24/2022, 9:58 AM@sticky-area-45739 I have heard this excuse too many times and not getting much comfort from it. Can you guarantee that the team will not make any releases anymore until your QA processes are solved?
adamant-wire-76808
08/24/2022, 9:59 AMI would very much like to speak to your founders and your management team and provide this feedback. You can’t behave as a scrappy startup when you offer your platforms to people who run their businesses on it.
adamant-wire-76808
08/24/2022, 10:00 AMEither move slower OR lose clients like me. You charge significant fees monthly and your service currently does not reflect those fees.
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sticky-area-45739
08/24/2022, 10:41 AM
Hi @adamant-wire-76808, we very much hear you and I'm happy to arrange time with the management team or founders - are you ok for me to follow up via email to organise logistics?
a
adamant-wire-76808
08/24/2022, 10:57 AMYes thank you!