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# questionsb
brainy-london-213
08/19/2022, 8:51 AMThis message was deleted.
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rough-ability-90113
08/19/2022, 8:52 AMWe’ve had another report and are looking into it. Please contact support@stackerhq.com so we can investigate your case as well.
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loud-magazine-63930
08/19/2022, 1:13 PMI am having this same issue and reported it yesterday.
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thankful-hairdresser-13083
08/19/2022, 1:17 PMHaving reports of this from all my app users, please advise, I see the last message about this was 4 hours ago
thankful-hairdresser-13083
08/19/2022, 1:17 PM@rough-ability-90113 @elegant-eve-85294
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rough-ability-90113
08/19/2022, 1:27 PMSorry, folks! We’ve been looking into what might be preventing emails from going through from our provider in some cases. There isn’t any news to share at this time, but we’re on it.
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elegant-eve-85294
08/19/2022, 2:51 PM
We believe we have a fix, and are working on releasing it.
elegant-eve-85294
08/19/2022, 2:56 PM
Fix is now live, and it seems to be working in all our tests. To those who have reached out with a ticket, I will let you know there too.
elegant-eve-85294
08/19/2022, 3:05 PM
For anyone stumbling upon this thread: this issue was caused by an update to one of the services we use to run Stacker—we didn’t anticipate this update as a potential risk, and I’m sorry about that.
We will look to be more vigilant, and we’re growing our automatic test suite with every passing day.
A few months ago we hired a wonderful QA who has already vastly improved our confidence when releasing updates, but we still have work to do.
Thanks for your patience with us—issues are the last thing we want to see and we’re working very hard to avoid them.
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thankful-hairdresser-13083
08/19/2022, 7:46 PMThanks @elegant-eve-85294
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