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Hi @average-printer-93679, New Workspaces use a different user model that doesn’t have customer access. You can’t enable it yourself, but you can reach out to our support to see if we can enable it for that Workspace.

Hi Seb, on my recommandation my client purchased a Stacker pro seat for 300$ / month. And you ask him to reach out to you "_to see if you can enable_" a functionnality he paid for ?

Hey @average-printer-93679, Thanks for expressing your concern. I’d like to give you a bit more background concerning my wording. I’ve said “to see if we can enable it” because we need to double-check their current setup and needs. If they have already fully set up the app, we might be breaking access for their users. I’m sure that you would agree that completely breaking the app wouldn’t be a good experience. Without us seeing their setup and making necessary checks, I can’t say anything with 100% certainty. Of course, our intention will always be to help you do what you want and need. Having said that, the reality is that this is a complex product under the hood, with many components heavily impacting each other. If I just said “yes we will do it” without checking their setup and their needs, I feel like this would be fairly irresponsible on my end. The reason we often ask you to write in to support is because then we have a chance to assess the full situation and help you (and us) make the best decision for your apps. I hope I’ve assuaged your concerns, but do let me know if you have any more questions.

OK it's clearer wrote like this. Thank you.

@average-printer-93679 I appreciate your openness. I’d like to clarify what Customer Access actually is, and see if you still feel the same. Customer Access is a feature that’s available on Stacker Classic, and when enabled manually by us in Stacker X. We’re moving away from that feature, and replacing it with the new user model. The new user model is intended as a complete replacement for the Customer Access, and should ultimately give you more flexibility to set up app users. In your apartment analogy, turning on Customer Access would be an equivalent of moving into an apartment with new windows, and then asking for the windows to be replaced with the old ones. Having said that, we acknowledge not all features that were available with Customer Access are available in the new user model yet. Most prominently, open signup and sharing links. Those missing features are the main reason we still have the option to turn on Customer Access for Stacker X, and will continue to have that option until we have feature parity in both user models.

Hello @elegant-eve-85294, nice to meet you again 🙂 I just joined the Slack I am the person @average-printer-93679 was talking about (thanks again @average-printer-93679 for escalating this) I sent messages to the support but they are making me doing round and round settings. They activated Customer acces , I sent the links of the app I need the passwordless option, but then they deactivated Customer Access while I did all the adjustment in term of access. It resulted in doing all the adjustment in the other way back...again =s How can we proceed to activate Customer Access AND Passwordless together once and for all ? The follow up of this ticket on the support chat is very confusing Thanks in advance for your support

Hey @millions-helmet-93711, I’ll double-check that ticket and get back to you as soon as I can. 🙂

Hello @elegant-eve-85294, thanks for your reply I am looking forward to using it It's really game changing for my future users

Hey @millions-helmet-93711, thanks for checking in! We’ll be sure to update you in the ticket when everything is ready.