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Hi @faint-continent-97669, would you mind reaching out to Support directly through the question mark on your Stacker app, so we can take a look at your app? Thank you 🙂

To clarify, as I suspect others may have similar questions, after upgrading an Airtable connection to use their new API, there isn’t a set sync interval, but rather their API sends changes when they happen — it’s not instantaneous, and we’re working with Airtable to try to avoid rate limiting where possible.

yes I will reach out via chat. @rough-ability-90113 to clarify my observation - automations will run in airtable and it will still take several minutes for them to be reflected in Stacker.

That’s really interesting. I wonder if Airtable isn’t interpreting that as data having been changed and therefore not sending an update. 🤔

@rough-ability-90113 I’ve noticed something similar. Seb and I have tried to debug it a million different ways and I think y’all have made some good headway. @faint-continent-97669 does the automation affect the main record or related records? I notice this specifically with related records.

I will pay attention to these things (automation vs direct and main vs related) today while I’m working and report back!

That’s good to know, thanks for bringing this up, I’ll wait a bit before migrating to the new API 😬

@faint-continent-97669 testing it now since usually i’m movin a million miles an hour and don’t really pay attention. It took 3 minutes for an automation to show up on the main record.

test 1 Conditions: Manual update in airtable, main record, without refreshing page in stacker Total time before update appeared: I cracked and refreshed the page at 5 minutes and the data still wasn’t in there. It finally showed up after 9 minutes (without manual refresh). I don’t know what’s happening since I used to have 5 minutes sync. Support may be doing something with this app related to this so I’m not sure this test is relevant.

just pinging @elegant-eve-85294 since this seemed similar to what I was experiencing (although it was fixed on my end)

Thanks for the reports, folks. I would suggest that we keep these types of conversations (bug reports) through the support widget. That way we can make sure that your problem doesn’t get diluted with any others that might be reported. It is common for completely different problems to have similar symptoms, so we would prefer to look at each of these issues in isolation.

Sounds good! When I first brought this up I wasn’t sure if maybe there was something I wasn’t understandinga bout the new sync. Anyway, I already have a ticket open and will continue there. Thank you.

Amazing, thanks heaps. 🙇 There are some limitations, though I’m not sure that you are hitting them here—we will have an article about it early next week simple smile